Last Modified: 11-24-2025
1. Ordering
- We may limit quantities or decline an order if needed (for example: supply issues, credit concerns, or suspected resale).
- Prices can change at any time before shipment.
2. Payment
- Payment is due at checkout unless you have an approved credit account.
- Credit account terms are Net 30 days from the invoice date.
- Late payments may incur a monthly finance charge.
- You’re responsible for taxes unless you provide a valid exemption certificate.
3. Shipping
- Orders ship F.O.B. Origin, meaning ownership and risk transfer to you when the carrier picks up the order.
- Shipping costs, fuel surcharges, hazmat fees, and special delivery fees (like liftgate or residential service) are your responsibility.
- Delivery dates are estimates only — delays can happen due to carriers or supply chain issues.
4. Returns
- We want you to be satisfied, and we offer a 30-day return window for most items.
- Returns must meet these conditions:
- Item must be new, unused, unexpired, undamaged, and in original packaging
- Proof of purchase required
- Customer pays return shipping
- Restocking fees may apply
- Some items cannot be returned, including:
- Special-order and made-to-order items
- Discontinued items
- Dated items (“use by / best by”)
- Items under $20
- Items not reported defective or short within 48 hours of delivery
- Contact us before returning anything to receive instructions.
5. Warranty
- Shield & Shine Supply LLC does not provide its own warranty.
- All warranties come directly from the product manufacturer.
- If you have a warranty issue, you’ll need to contact the manufacturer for service, repair, or replacement.
- We are happy to help you find manufacturer contact info if needed.
6. Product Information & Safety
- Product details, specifications, and safety information (like SDS sheets) come from the manufacturer.
- We do not independently check this information.
- It’s your responsibility to make sure the product is right for your needs and meets your local codes and regulations.
7. Limitation of Liability
- We are not responsible for indirect or special damages (for example: lost profits or downtime).
- Our total liability will never exceed the amount you paid us for the item, and may be further limited to what we paid our supplier.
8. Customer Responsibility
- By buying from us, you agree to:
- Use the products safely and appropriately
- Follow all manufacturer instructions
- Take responsibility for any harm or claims arising from how the product is used
- Indemnify (protect) Shield & Shine Supply LLC from claims related to your use of purchased products
9. Legal Terms
- Illinois law applies to all sales.
- Any disputes must be handled individually (no class-action claims).
- If we must use a collection agency or attorney to collect unpaid amounts, you are responsible for the related costs.
10. Full Terms Apply
- This summary is for convenience only. If you place an order with Shield & Shine Supply LLC, the full Terms and Conditions of Sale apply to your purchase.