You finally find a supplier rep who understands your operation, knows your team, and becomes a trusted resource - then they get promoted, reassigned, or replaced. Now you’re starting over. Again.
You’re too important to be treated like a small account, but not large enough to be considered "strategic". You can get products and pricing. Meaningful support is harder to find.
You're looking for more than quotes and order confirmations. You want a supplier who understands what you're trying to accomplish, stays involved, and contributes ideas that help move those goals forward.
If any of that sounds familiar, let's talk.